South Korean telecommunications giant KT Corp. is upping the ante in the digital platform industry by offering various artificial intelligence and automated solutions to support traditional financial institutions in digital transformation (DX).
KT on Wednesday presented its financial DX strategy along with various solutions, including its flagship AI Contact Center (AICC) financial DX solution.
AICC can improve the efficiency and customer satisfaction of financial services firms by analyzing audio and text using AI technology, the company said.
Since the company started implementing AICC, KT’s customer service calls have decreased by 300,000 each month, and each call has been shortened by 34 seconds, saving the company 16, 7 billion won ($12.70 million) per year.
Going forward, KT will apply tools such as Robotic Process Automation (RPA) – software that automates routine tasks – to back-office operations such as customer service and other administrative functions to improve customer service. ‘efficiency.
KT also provides solutions to prevent underselling by finance companies by recording both the voices of customers and marketing personnel to minimize disputes using “AI speech enhancement” technology and voice analysis. text to eliminate background noise.
KT has already started providing its DX financial services to major financial institutions such as Industrial Bank of Korea (IBK) in August last year and Shinhan Bank in January this year.
“There are many areas where the finance industry can collaborate with KT, as finance industry customers are open to DX and tend to operate large-scale infrastructure,” said the unit’s senior vice president. KT’s C-Level Council Lee Mi-hee during the press conference held. last Friday. In the age of the “big blur,” where the line between financial and non-financial is “blurred,” traditional financial institutions need to partner with companies with DX technology, she added. .
KT plans to develop its own “DX ecosystem” by creating mutual funds, investing in digital startups and nurturing AI experts.
It will also develop personalized services for financial and retail customers using MyData collected through its telecommunications, media and fintech businesses. Its customers will also benefit from a more secure financial services cloud solution and it is looking to form a joint start-up incubation program with its partner financial firms.
KT will use its experience working with primary financial institutions to provide secondary financial institutions with DX solutions such as end-to-end (E2E) and SaaS personalized services,” Lee said.
Shares of KT traded up 0.94% at 37,750 won midday Wednesday.
[ⓒ Pulse by Maeil Business News Korea & mk.co.kr, All rights reserved]