Houston nonprofit upgrades social and financial services with new tech tool

A one-of-a-kind technology tool will help thousands of people in the Houston area get by financially.

United Way of Greater Houston says the new integrated customer journey technology tool will eventually connect more than 100 nonprofits serving financially distressed households in United Way’s four-county service area (Fort Bend, Harris, Montgomery and Waller). The nonprofit Patient Care Intervention Center of Houston developed the cloud-based tool.

The tool is expected to launch in fall 2022.

A team of navigators will use the tool to guide families and individuals to financial stability. The tool will help browsers and customers identify and access services based on customer needs and goals. These services include workforce development, financial coaching, early childhood and youth development, and physical and behavioral health care.

According to United Way, 14% of Houston-area households live on incomes below the federal poverty level, and 33% of working households do not earn enough money to afford basic necessities.

“At United Way, we strive to connect people to possibility,” Amanda McMillian, President and CEO of United Way of Greater Houston, said in a press release.

“When you’re working multiple jobs, caring for a family, and living paycheck to paycheck, navigating the web of social service resources can be a daunting task,” he adds. she. “The goal of our technology tool is to dramatically improve access to these resources by making it easier for you to connect to the services you need, assisted by a trained navigator who knows your goals.”

McMillian says United Way’s overall vision for the tool is to connect all nonprofit service providers in the region with the goal of improving access for clients and improving coordination between providers.

On a pro bono basis, the Boston Consulting Group, which has an office in Houston, developed the proof-of-concept version of the United Way tool.

Kettering, Ohio, Reynolds and Reynolds, a software developer for car dealerships, made the initial donation to help underwrite the tool. Reynolds and Reynolds has offices in Houston and College Station.